Privacy Policy

Introduction

SPARSH Hospital (A Unit of Shiva & Shiva Orthopaedic Hospital Private Limited) (“SPARSH,” “we,” “our,” or “us”) is committed to respecting and safeguarding the privacy of every individual who shares personal information with us. Your privacy is of utmost importance, and we take all reasonable measures to ensure the care, confidentiality, and protection of the data we collect, in line with applicable laws and regulations in India.

This Privacy Notice (“Notice”) describes how we collect, use, store, process, disclose, and transfer your personal information (“Personal Information”) when you interact with SPARSH Hospital whether as a patient, attendant, visitor, vendor, employee, or when you access our website and related services (“Services”).

By using or accessing our Services, you acknowledge that you have read and understood this Notice and consent to the terms outlined herein.

Effective Date: 11-11-2025

I. Types of Personal Data We Collect

We collect and process different categories of personal information depending on your relationship with SPARSH Hospital.

Patients and Attendants

• Personal Identification Information: Name, date of birth, contact details, gender, address, government identifiers.
• Health Information: Medical history, diagnosis, test results, prescriptions, treatmentdetails, and related health data.
• Financial Information: Insurance details, payment history, billing, and transaction details.

Employees

• Personal Identification Information: Name, date of birth, contact details, and government identifiers.
• Employment Records: Job title, employment history, department, and work location.
• Payroll Data: Salary, bank details, PF, benefits, and deductions.
• Performance and Attendance Information: Appraisals, disciplinary records, and attendance data.

Other Data Categories

• Online Identifiers: IP address, cookies, browser type, device details, and
• Security and Surveillance: CCTV footage, entry/exit logs, and biometric data where applicable.
• Official Identifiers: PAN, Aadhaar, passport, and other legal identification documents.
• Health and Genetic Information: Health assessments, diagnostic results, and genetic data for personalized medical care.

II. How We Collect Your Personal Information

Your Personal Information may be collected through multiple means, including but not limited to:

• Patient registration forms and consultations with healthcare professionals.
• Employment and vendor documentation processes.
• Interactions on our website, online forms, and digital applications.
• Communication through phone, email, or in-person meetings.
• Automatic collection through cookies and web analytics tools and Apps.

III. Purpose of Collection and Use of Personal Information

Your Personal Information may be collected and used for purposes including:

• Delivering healthcare and managing medical records.
• Processing appointments, billing, and insurance claims.
• Providing staff, vendor, and operational management services.
• Enhancing patient experience through improved healthcare delivery.
• Conducting research and analysis (where anonymized or aggregated).
• Complying with legal, regulatory, and reporting obligations.
• Ensuring the security and integrity of hospital systems and infrastructure.

IV. Consent and Control

By voluntarily providing your Personal Information to SPARSH Hospital or using our Services, you consent to the collection, use, and disclosure of your information as per this Notice.

You may withdraw consent, request access, or update your information at any time by contacting our Data Protection Officer using the details below. However, withdrawal of consent may affect our ability to provide certain services.

V. Your Rights

Depending on your relationship with SPARSH and applicable laws, you may exercise the following rights:

• Access: Request a summary of your personal data.
• Correction: Request rectification or update of incomplete or inaccurate data.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
• Nomination: Nominate an individual to exercise your data rights in the event of death or incapacity.
• Grievance: File a complaint regarding data processing practices if you believe your data has been mishandled.

To exercise these rights, please reach out to our Data Protection Officer.

VI. Data Sharing and Transfer

Your Personal Information may be shared with authorized personnel, healthcare partners, financial institutions, vendors, service providers, and regulatory authorities, as necessary to fulfill the intended purposes or as mandated by law.

Cross-border transfers may occur where our systems or service providers are located outside India. In such cases, contractual and organizational safeguards will be implemented to ensure adequate protection of your data.

VII. Security and Retention

We employ appropriate technical and organizational measures – such as encryption, role-based access, secure servers, and multi-factor authentication – to protect your Personal Information from unauthorized access, disclosure, or misuse.

Your information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required under applicable laws.

VIII. Use of Cookies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website usage. You may configure your browser to block or delete cookies; however, some features of the site may not function optimally as a result.

IX. Updates to This Privacy Notice

SPARSH Hospital may revise this Privacy Notice periodically to reflect changes in legal requirements, operational practices, or service offerings. Updated versions will be published on our website with the revised effective date.

X. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Notice or how your Personal Information is handled, please contact:

Data Protection Officer

SPARSH Hospital

No. 146, Infantry Road, Opp. Police Commissioner office, Bangalore- 560001

Contact Numbers- 8105128487

Email Address for Data Protection/Grievance Redressal- legal@sparshhospital.com

Thank you for trusting SPARSH Hospital with your personal information and healthcare needs.